1. Who We Are
AEGEANTİC BİLİŞİM ANONİM ŞİRKETİ operates the 1KAHU Vendor Portal and is the data controller for personal information processed to manage vendor accounts, operate the platform and maintain its security.
Registered address: Gülbahçe, İzmir Teknoloji Üssü, İçmeler Caddesi, 35433 Urla, Izmir, Türkiye
Privacy contact: support@aegeantic.com
Website: https://vendor.1kahu.com
This Policy covers vendor representatives, professionals, authorized team members, applicants and visitors to the vendor portal.
2. Information We Collect
Depending on your use of the portal, we collect:
Account information: name, email address, phone number, account identifiers and authentication information.
Business and professional information: business name, address, registration details, qualifications, service descriptions and supporting documents you provide.
Profile and listing information: photographs, descriptions, prices, availability and public contact details.
Operational information: appointments, service records, customer communications and information submitted through portal features.
Billing information: billing contact details, invoices, subscription status and payment references. Payment providers process payment information according to the payment method used.
Support information: enquiries, feedback and correspondence.
Technical information: IP address, device and browser details, login events, security logs and portal usage.
Verification information: code-request events, delivery status, verification results and records of SMS consent and opt-out requests.
Cookie information: information collected through cookies or similar technologies, as explained in our cookie disclosures.
We collect information directly from you, through your use of the portal, from authorized members of your business, and from service providers supporting functions such as payments and message delivery.
3. Why We Use Information
We use information to:
Create, verify and administer vendor accounts.
Verify control of phone numbers and protect account access.
Publish business listings and provide portal features.
Support bookings, service management and customer communications.
Process subscriptions, billing and payment-related requests.
Respond to enquiries and provide support.
Detect fraud, prevent abuse and maintain platform security.
Understand and improve service performance.
Meet legal obligations and establish, exercise or defend legal claims.
Send marketing communications where a permitted legal basis exists.
1KAHU | Vendor Portal
SMS verification consent is not used as consent to email marketing or promotional SMS.
4. Legal Bases
Where applicable, we process personal information because it is necessary to enter into or perform a contract, comply with legal obligations, establish or protect legal rights, or pursue legitimate interests such as operating and securing the portal, provided those interests do not override your rights.
Where consent is required, we obtain it separately for the relevant activity. You may withdraw consent without affecting processing that occurred before withdrawal.
The specific processing grounds and any additional notices required under Turkish data protection law will be provided where applicable.
5. Mandatory Phone Verification and SMS
Phone-number verification is required to activate a vendor account. When you request a verification code, we use your number to deliver the requested SMS and confirm that you control that number.
Our application generates and validates verification codes and manages expiry, retries and resend limits. Twilio supports SMS delivery and processes the phone number, message content and delivery-related information necessary to provide that service.
We maintain appropriate records of verification requests, consent and opt-out events. Verification codes should never be shared with another person.
You can opt out by replying STOP. For help, reply HELP or contact support@aegeantic.com. Opting out may prevent completion of verification or access to features that require it.
We do not sell or rent phone numbers or SMS consent information, or share them with third parties or affiliates for their marketing or promotional purposes. SMS consent is specific to 1KAHU and is not transferred to another sender.
Text-message opt-in data and consent are excluded from the broader sharing purposes described below.
6. How Information Is Shared
Subject to the SMS-specific restrictions above, we disclose information only where appropriate:
Public listings: business profile information you choose to publish is visible to portal users and visitors.
Customer interactions: relevant business and service information is shared with customers involved in a booking or service relationship.
Authorized teams: business account administrators and permitted team members can access information according to their roles.
Service providers: hosting, storage, communications, payment, support and other providers process necessary information to support the service under appropriate contractual arrangements.
Legal and security purposes: information may be disclosed where required by law or necessary to protect rights, investigate misuse or respond to valid legal requests.
Business changes: personal information may be involved in a corporate transaction, subject to applicable law and the SMS-consent restrictions above.
We do not sell personal information.
7. Customer and Pet Records
Vendors may submit customer details, appointment information and pet care records through the portal.
1KAHU | Vendor Portal
Vendors are responsible for having an appropriate legal basis to collect and use this information and for providing their customers with relevant privacy notices.
Depending on the activity, we may process these records on the vendor’s behalf. Where required, a separate dataprocessing agreement will define the parties’ responsibilities.
Pet information may also identify a person when linked to an owner, household or account and is protected accordingly.
8. International Processing
Our service providers may process information outside your country.
Where required, international transfers are made using a lawful transfer mechanism, such as an applicable adequacy decision or appropriate contractual safeguards. Contact support@aegeantic.com for information about the safeguards relevant to your data.
9. Retention
We retain information only for as long as needed for the purposes described in this Policy and applicable legal requirements.
Our applicable retention periods are:
Account and business information: retained while your account is active and for up to 90 days after closure to complete account administration and deletion. Information required for legal, tax, fraud-prevention or disputeresolution purposes may be retained longer where necessary. Backup copies are deleted according to the separate backup retention schedule.
Verification codes: until expiry or successful use, according to the verification settings.
SMS request and delivery records: retained for up to 90 days for troubleshooting and security purposes. Consent records: retained while we rely on that consent and thereafter as necessary to meet applicable legal requirements or resolve disputes. Opt-out records: retained for as long as necessary to respect your messaging preferences and prevent further SMS unless you validly opt in again.
Security and technical logs: retained for up to 90 days for troubleshooting, fraud detection and platform security. Relevant records may be retained longer where necessary to investigate a specific incident, resolve a dispute or meet a legal obligation.
Billing and accounting records: the period required by applicable tax and accounting law.
Backups: deleted or overwritten within 90 days after the corresponding information is deleted from active systems. During this period, backup data is isolated from ordinary use and accessed only when necessary for recovery, security or legal obligations.
Information may be retained longer where necessary for an unresolved dispute, legal obligation or security investigation. We delete or anonymize information when it is no longer needed.
10. Cookies and Marketing Choices
We use cookies and similar technologies necessary to operate and secure the vendor portal, including maintaining your login session and remembering essential preferences. We do not currently use non-essential analytics or advertising cookies.
11. Your Rights
Depending on applicable law, you may request access to your personal information, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent where processing relies on it and complain to the competent data protection authority.
1KAHU | Vendor Portal
Under Turkish Law No. 6698, applicable rights include learning whether your data is processed, requesting information about processing and recipients, seeking correction or deletion where the legal conditions are met, challenging an adverse outcome arising exclusively from automated analysis, and seeking compensation for unlawful processing where applicable.
Submit requests to support@aegeantic.com. We may verify your identity and will respond within the applicable legal period. Some requests may be limited by legal retention duties or the rights of others.
12. Security
We use technical and organizational safeguards appropriate to the nature of the information and associated risks. Access is limited according to operational needs.
No system is completely secure. Protect your credentials and contact support@aegeantic.com promptly if you suspect unauthorized access.
13. Children
The vendor portal is intended for adults authorized to act as professionals or business representatives. It is not intended for children.
Contact us if you believe a child has submitted personal information through the portal.
14. Changes and Contact
We may update this Policy as our services or processing practices change. We will update the effective date and provide additional notice where required.
For privacy questions or requests:
AEGEANTİC BİLİŞİM ANONİM ŞİRKETİ
Gülbahçe, İzmir Teknoloji Üssü, İçmeler Caddesi, 35433 Urla, Izmir, Türkiye