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LEGAL

Privacy Policy

This policy explains how 1KAHU handles personal information when you use our websites, applications and pet care services.

Last updated:

1. Scope

This Privacy Policy applies to the 1KAHU websites, applications and related services that link to this policy. It covers pet guardians, veterinary and pet care professionals, business account members, website visitors and other people who interact with 1KAHU.

2. Information we collect

Depending on how you use 1KAHU, we may collect:

  • Account and contact information, such as your name, email address, phone number and authentication details.
  • Profile and business information, such as professional details, store information, public contact details and team membership.
  • Pet and care information, such as pet profiles, health and vaccination records, appointment information, nutrition details and information you choose to share with a care provider.
  • Booking and transaction information, such as services selected, appointment times, order status and payment-related references. Payment card details may be processed directly by our payment providers.
  • Community and support content, such as reviews, posts, comments, attachments, support requests and communications.
  • Technical and usage information, such as device type, IP address, browser information, approximate location, language preferences, logs and interactions with our services.
  • Precise location, only where a feature requires it and you grant the relevant permission.

We may also receive information from service providers, authentication providers, business partners and other users when they are permitted to share it with us.

3. How we use information

We use personal information to:

  • create and secure accounts;
  • provide pet care, booking, community and business management features;
  • connect guardians with relevant professionals and services;
  • process requests, transactions and customer support enquiries;
  • personalize and improve the 1KAHU experience;
  • send operational communications and, where permitted, marketing communications;
  • prevent fraud, abuse and security incidents;
  • comply with applicable legal and regulatory requirements.

Phone verification and SMS communications

We collect and use your phone number to verify your identity, activate and secure your account, and prevent unauthorized access. We use third-party service providers, including Twilio, to deliver SMS verification codes. You receive one message per verification request, with additional messages possible if you request another code. Standard message and data rates may apply.

We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Phone numbers may be shared with service providers only as necessary to deliver verification messages, maintain account security, or comply with applicable law.

Where applicable law requires a legal basis, we rely on the performance of a contract, compliance with legal obligations, our legitimate interests, protection of vital interests or your consent. You may withdraw consent at any time, although this does not affect processing that occurred before withdrawal.

5. How information is shared

We may share information:

  • with the pet guardians, professionals or organizations involved in a service or care relationship;
  • with team members authorized to use a business account;
  • with infrastructure, communications, analytics, fraud prevention, customer support and payment providers acting on our behalf;
  • when required to comply with law, protect rights and safety or investigate misuse;
  • as part of a merger, financing, acquisition or transfer of all or part of our business;
  • when you direct us to share it or otherwise provide consent.

Public profiles, reviews and community contributions may be visible to other users according to the feature settings and choices presented to you.

6. International processing

1KAHU and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

7. Retention

We retain personal information for as long as needed to provide the services, meet contractual and legal requirements, resolve disputes, prevent abuse and enforce agreements. Retention periods vary according to the type of information and why it is processed. Information may remain in backups for a limited period after deletion from active systems.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information, receive a portable copy or withdraw consent. You can update certain information through your account or submit a request through our contact page.

You can manage non-essential cookies and similar technologies through the cookie preference controls available on the website.

9. Security

We use organizational and technical safeguards designed to protect personal information. No system can be guaranteed to be completely secure, so you should also protect your credentials and notify us if you believe your account has been compromised.

10. Children

1KAHU is not intended for children who are not legally able to consent to the processing of their personal information. A parent or guardian should contact us if they believe a child has provided personal information contrary to applicable law.

11. Changes to this policy

We may update this policy as our services or legal obligations change. We will publish the revised version and update the date shown above. Where required, we will provide additional notice.

12. Contact us

For privacy questions or requests, please use the 1KAHU contact page.