1. About these Terms
These Terms govern access to and use of the 1KAHU Vendor Portal by pet care professionals, businesses and their authorized team members.
The portal is operated by AEGEANTİC BİLİŞİM ANONİM ŞİRKETİ (“1KAHU,” “we,” “us” or “our”), located at Gülbahçe, İzmir Teknoloji Üssü, İçmeler Caddesi, 35433 Urla, Izmir, Türkiye.
By creating a vendor account or using the portal, you agree to these Terms. If you act for a business, you confirm that you are authorized to bind that business.
Contact: support@aegeantic.com
Website: https://vendor.1kahu.com
2. The Service
1KAHU provides tools that help vendors present their businesses, manage service listings and availability, receive and manage appointments, and communicate with customers. Available features may vary by country, subscription and release.
Unless expressly stated otherwise, vendors provide their services independently. A listing on 1KAHU does not constitute our endorsement or guarantee of a vendor’s qualifications or services.
3. Vendor Accounts and Phone Verification
You must provide accurate and current account, business and contact information. You must be legally able to enter into these Terms and hold any qualifications, registrations, permits or insurance required for the services you offer. Phone-number verification is required to activate your vendor account. You must use a number you control and request a verification code through the portal.
Keep your credentials and verification codes confidential. You are responsible for managing your team’s access and promptly notifying us of unauthorized account activity.
4. SMS Verification
The 1KAHU SMS verification service sends one-time codes for phone-number verification during registration and supported account-access flows.
When you request a code through the disclosed verification process, you authorize 1KAHU to send that code to the number you provide. Our application generates and validates the codes and manages expiry, attempt limits and resend requests.
Message frequency depends on your requests: generally one SMS per code request, with additional messages when you request another code. Message and data rates may apply.
We do not use verification-message consent to send promotional SMS.
Reply STOP to opt out of SMS messages. Reply HELP for help, or contact support@aegeantic.com. Opting out may prevent you from completing phone verification or accessing features that require it. Contact support if you cannot complete verification.
1KAHU | Vendor Portal
Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and codes may expire before delivery.
5. Vendor Responsibilities
You are responsible for:
The accuracy of your business profile, qualifications, service descriptions, prices and availability.
Providing your services professionally, safely and lawfully.
Clearly communicating cancellation, refund and other service conditions before a customer books.
Fulfilling accepted appointments and addressing customer complaints.
Obtaining the permissions needed to upload customer information, pet records, photographs and other content.
Ensuring your team members comply with these Terms.
Phone verification confirms access to a number; it does not verify professional credentials.
6. Acceptable Use
You must not use the portal to conduct fraud, impersonate another person or business, publish misleading listings, send unsolicited communications, upload unlawful content, infringe intellectual property, or access information without authorization.
You must not interfere with platform security, bypass access controls, misuse verification endpoints, distribute malware or scrape personal information without permission.
7. Listings Content and Customer Information
You retain your rights in content you submit. You grant us a non-exclusive license to host, reproduce, display and process that content as necessary to operate and promote your listings within 1KAHU. This license ends when the content is removed, except where continued retention is necessary for backups, legal obligations or dispute resolution.
You must have the rights and permissions necessary for the content you submit.
Use customer and pet information only for legitimate service-related purposes and in accordance with applicable privacy obligations. Access to customer information does not authorize unrelated marketing.
We may remove or restrict content that breaches these Terms or applicable law.
8. Fees and Subscriptions
Any applicable fees, billing currency, taxes, subscription period, renewal conditions and cancellation terms will be presented before you purchase a paid service.
Free access does not create a commitment to provide every feature free indefinitely. We will disclose any proposed paid plan before charging you.
If a subscription renews automatically, this will be explained before purchase. Cancellation takes effect as described in your plan terms. Refunds are governed by the terms disclosed at purchase and applicable mandatory law.
Where a different legal entity sells or invoices a subscription, that entity will be identified before purchase.
9. Availability and Changes
We may update, maintain or modify the portal. We do not guarantee uninterrupted or error-free availability.
1KAHU | Vendor Portal
Where reasonably practical, we will provide notice of material changes that adversely affect an existing paid service. Changes will not remove rights you have under applicable mandatory law.
10. Suspension and Termination
You may request account closure by contacting support@aegeantic.com, subject to any outstanding obligations.
We may restrict or suspend access where reasonably necessary to address security risks, fraud, unlawful activity, material breaches or unpaid charges. Where appropriate, we will explain the reason and provide an opportunity to correct the issue.
Account closure does not cancel obligations relating to services already provided, outstanding payments or unresolved disputes. Personal information is handled as described in our Privacy Policy.
11. Liability
Each party is responsible for losses caused by its breach of these Terms or applicable law.
To the extent permitted by law, 1KAHU is not responsible for the acts or omissions of independent vendors, disputes arising from vendor-provided services, or failures attributable to external networks and third-party services beyond our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or other protected rights.
12. Privacy
Our Privacy Policy explains how we process personal information in connection with the portal. It is available at Privacy Policy page.
Where we process personal information on your behalf as a service provider, additional data-processing terms may apply.
##. 13 Changes to these Terms
We may revise these Terms as the service develops. We will publish the revised version and effective date and provide notice of material changes where required.
##. 14 Governing Law and Disputes
These Terms are governed by the laws of Türkiye, subject to mandatory laws that apply to your use of the service.
Please contact support@aegeantic.com first so that we can try to resolve any concern. Unresolved disputes may be brought before the courts having jurisdiction under applicable law.